Terms of Service

1.General provisions

These Terms set out the rules for using the Accentlo website, available at accentlo.com, a service for learning English pronunciation.

The owner and provider of the Service is Łukasz Zawiśliński, residing at Łukowo 50, 06-425 Karniewo, Poland, hereinafter referred to as the "Provider".

The Provider can be contacted at support@accentlo.com.

2.Definitions

• Service / Platform — the Accentlo website available at accentlo.com.
• User — a natural person using the Service.
• Account — the User's individual profile in the Service.
• Subscription — paid access to the Platform's extended features for a fixed period.
• Exercise — a single learning activity, including recording and pronunciation scoring.

3.Scope of services

Within the Service, the Provider makes available tools for learning English pronunciation, including exercises on sounds, accent, intonation and vocabulary, as well as a voice recording and automatic pronunciation scoring feature.

The Service offers a free Free plan and a paid Standard plan. The Free plan lets the User get to know how the Platform works and check the available features before deciding to buy. The Standard plan provides access to the features specified in the current Pricing.

4.Technical requirements

To use the Service you need a device with internet access, an up-to-date web browser and — for pronunciation exercises — a working microphone and the browser's permission to access it.

5.Registration and account

• Using the full features of the Service requires creating an Account.
• During registration, the User provides accurate details and sets a password.
• The User must protect their login details and not share them with third parties.
• The User may delete their Account at any time by contacting the Provider.

6.Subscription and payments

The Service offers a free Free plan and a paid Standard plan.

The price of the Standard plan is €8.99 per month or €89.99 per year, according to the option selected by the User at the time of purchase.

• The Standard plan is a renewing Subscription. After the paid period ends, the Subscription renews automatically for a further period, and payment is charged according to the selected option.
• Payments are handled by external payment processors: Stripe or PayPal. Payment card details are handled by the payment processor and are not stored by Accentlo.
• The User may cancel Subscription renewal at any time. If cancellation takes place before the next renewal date, the Subscription will not renew and no charge will be made for the next period.
• Cancelling the Subscription does not automatically result in a refund for a period that has already started and been paid for under the Standard plan, subject to mandatory provisions of law.
• After cancelling, the User retains access to the Standard plan until the end of the paid period, unless applicable law provides otherwise.
• Current prices, the scope of features and information about available Subscription options are presented in the Service before purchase.

6.1. Free plan

The Free plan is available free of charge and serves in particular to get to know how the Platform works and to check its features before deciding to purchase the Standard plan.

6.2. Standard plan

The Standard plan is a paid, renewing Subscription. The User selects a monthly or annual billing period before making payment.

6.3. Cancelling renewal

Cancellation can be carried out at any time using the features provided in the Service or with the payment processor. To avoid a charge for the next period, cancellation must take place before the next renewal date.

7.Right of withdrawal from the contract

A User who is a consumer, or another person granted consumer rights by law, generally has the right to withdraw from a distance contract within 14 days, under the rules set out in the Consumer Rights Act.

If, before the withdrawal period expires, the User expressly requests that provision of the service begin before that period ends, and the law requires additional confirmation of the legal effects of such a request, Accentlo will obtain the appropriate statement during the purchase process.

For digital services provided in a manner and on terms that, under applicable law, result in the loss of the right of withdrawal once provision has begun, the User will be informed of this before purchase and will be asked for the confirmation required by law.

Cancelling Subscription renewal is not the same as withdrawing from the contract. Cancellation means there is no renewal for the next period, whereas the question of a refund for a period already paid for is governed by these Terms and applicable law.

To exercise the right of withdrawal, the User may send an unequivocal statement to support@accentlo.com.

8.User obligations

The User undertakes to use the Service in accordance with the law and these Terms, in particular to:

• not take actions that disrupt the operation of the Service;
• not share the Account with third parties;
• not use the Service's content in a way that infringes the rights of the Provider or third parties;
• record only their own voice in exercises.

9.Complaints

Complaints regarding the operation of the Service can be submitted to support@accentlo.com. A complaint should include a description of the problem and contact details.

The Provider examines complaints without undue delay, within the time limit resulting from applicable law, and informs the User of how they have been resolved.

10.Liability

The Provider makes every effort to keep the Service working correctly and continuously, but does not guarantee full availability at all times (technical breaks are possible).

The pronunciation score generated by the Service is a guide and a learning aid. It is the result of automatic analysis and may contain inaccuracies — it does not constitute a professional teacher's assessment or a guarantee of achieving specific learning results.

11.Changes to the terms

The Provider may change the Terms for important reasons (e.g. changes in the law or the scope of services). Users will be informed of changes with appropriate notice. The current version of the Terms is always available on this page.

12.Final provisions

In matters not covered by these Terms, Polish law applies, in particular the Civil Code and the Consumer Rights Act.

The parties will endeavour to resolve any disputes amicably, and if no agreement is reached, the competent court will be determined in accordance with applicable law.